Priscilla W.

" Horrible customer service!

I make a purchase on July 31,2011. The order was sent in two packages. The first package had a ship date of August 1 - 3. I did not receive an email confirmation so I emailed them on August 8 to inquire. I was told that Ideeli just started to use a combination of sending packages USPS and UPS (to save money) so it may take longer.The first package tracking indicated it reached the sorting facility in San Pablo, CA on August 8,2011 (not final destination); the second package reached San Pablo on August 18. I emailed again on Sept 25 stating I still have not received the package. The response is that the shipping does take longer and sorry for the confusion.

On August 30, I receive the SECOND package and I emailed Ideeli again about the first package and asked if they can refund my money. Their response was that they cannot cancel my order but will start an investigation that will be resolved within 8 days.

On Sept 8, I emailed idelli again for the results of their investigation. Their response was that the package is at a sorting facility and will be delivered within 4 - 6 weeks from when it first arrived there.

On Sept 12 (6 weeks from when it first arrived in San Pablo), I chat online with one of the ideeli representatives. She was very nice and asked if I could wait for another week. If there was no movement on the tracking number she would refund my money.

Today, Sept 21, I chatted online with another representative. I explained everything that happened and she told me that she cannot do anything but will send an email to the technical group to look into this further. She also stated that the order can be refunded when the package is deemed lost (when the tracking states delivered, but you have not received it.) When I asked what happens if it never gets delivered, she had no answer for me.