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Pouya H.

California, United States

Contributor Level

Total Points
162

2 Reviews by Pouya

  • Traveluro

1/11/24
• Updated review

I booked a hotel room through Traveluro and before canceling they stated I would get a full refund. However when I did reach out the representative said they won't refund even though they had promised I would be receiving one. I asked them to review the recordings and they stated they won't do that and kept their position. They recently started ignoring all of my emails. I have given them every opportunity to make this right and they have repeatedly shown me that they prefer to mislead and avoid any form of customer service.

UPDATE TO THE COMPANIES RESPONSE:
They finally responded to me after more than a month of ignoring multiple emails, stating they won't reach out to the hotel unless I have rewritten confirmation from the hotel they will get a refund from them. I'm asking them to send a single email that will take them less than 3 min. They offered no explanation of why they ignored multiple email and calls. They still have not refunded me even though the hotel has agreed to refund them.
Their Trustpilot response is a lie and they will continue to mislead customers. Traveluro is one of the worst companies I have ever worked with.

Tip for consumers:
their actual customer service level

Products used:
Booking hotel

Service
Value
Quality
False promises
6/15/23
Verified purchase
• Previous review

I booked a hotel room through Traveluro and before canceling it they said I would get a full refund. However when I did reach out they said they won't refund even though they had promised I would. I asked them to review the recordings and they stated they won't do that kept their position. They recently started ignoring all of my emails.

Products used:
Hotel room

Service
Value
Quality
  • Groupon

5/15/16

If you value your customer and most importantly your business, stay away from groupon. They take days to get back to you, and when they do they aren't helpful at all. For us they had the irrelevant and in accurate information which they would not change, no matter how many times we tried. No assistance on the weekend at all. And most of the editing team is located off site where you can't talk to them. It was a very poor experience.

Pouya Has Earned 2 Votes

Pouya H.'s review of Groupon earned 2 Very Helpful votes

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