Jordan E. - Bodybuilding.com Rep

WOW! I have never in my life been more provoked to seek a consumer review site online. I will never purchase anything from Karmaloop ever again. I browse the site all the time and subscribe to all their deals, etc. but never decided to purchase anything until recently. It was a drop ship item (necklace) which I understand does take a while to ship from the manufacturer but this whole purchase is a joke. Karmaloop has a great site but would highly recommend setting new standards for the operations side of things.

Customer Service Feedback:
I have called/e-mailed in numerous times and received different drop ship information from each CSR. When requesting an order status the individuals who I spoke with seemed to care less about my situation. I was given one word answers, not genuine, inconsistent information or lack of. The e-mails I sent didn't even address my main concern. I received the same drop ship canned response of, "It looks like your necklace is being drop shipped which means that it is being hand cut for the order and is being shipped from the brand." I received this response multiple times and they never even addressed my question. On my last reply asking for my tracking and acknowledging this order is being, "hand cut" I never even received a response. Not to mention it takes about 48 hrs. Turnaround time for an e-mail to be answered and you get this quality of a response. Come on.

Delivery Feedback:
Well, they were right, I did get my confirmation email on the 10th day that my necklace is going to be shipped and from there it is an estimated 3-7 business days for delivery. So, that was at about 9am on 9/30. It has been over 24 hours and the package hasn't moved. Are you surprised? I'm not. There is absolutely zero visibility into these orders that are drop shipped and it is such a joke.
At this point, who knows when this necklace is going to show up. It will most likely be out of style by the time it gets here.

Ordering advice: If you order something from this place, be sure you don't need it within a month.