P J.

Aliexpress are ok until you have a problem. I have ordered many items from them over the years, but this appears to stand for nothing if a problem arises. Their after sales customer service is a mickey mouse operation, and is designed to make you give up. You will go around and round in circles with them, and not get anywhere. I have come to the conclusion that they don't like giving refunds if you've received the wrong item, or haven't received it. Their dispute process is painful and frustrating, and not worth doing business with them if they cant treat their customer in a more respectful fashion when a problem arises. Its not that they come across as rude when dealing with you, they just don't do it in an efficient manner, with as little stress to the customer as possible. Even when the Seller has agreed to a refund, Aliexpress seem reluctant to give one. My Live Chat Agent constantly kept asking me for screenshots, when all she had to do was look in my account to see messages between me and the Seller. They obviously want to make it a hard and painful process for you so that you give up. No ethics. Their Buyer Protection is useless.
I would advise that you also take a screenshot when you place your order, as I had a few instances where I didn't receive email confirmation for my orders, which was disconcerting and out of character, however when I looked in my Aliexpress account, it did show that order had been placed. I won't be doing business with them anymore as it was the last straw for me when I recently dealt with their inefficient customer service. They need to lift their game if they want their customers to respect them.

Loved the jacket I bought. Customer service was very helpful. Would definitely recommend this website for shopping. A very positive experience.

Avoid this business if you are ordering $1000AUD or more. If your dress doesn't fit and you need to exchange for a bigger size, you end up paying taxes & duties twice. First, when they ship the item, and again when they send the exchanged item. It turns out to be a very costly exercise. You would think they'd have something in place so the poor customer doesn't pay twice. Why should you pay taxes & duties again on an exchange item? They have lost my business as a result of this.

This website is HOPELESS! Has anyone else experienced the same problem as me? Four times I have ordered from them and everything goes through fine (Order Confirmation, PayPal Confirmation) UNTIL I get another email from F21 to say my Order has been Cancelled due to one of the following reasons. There is never a specific reason, just 'due to one of the following reasons'. It never happens on the other sites I order from. I am convinced they just don't want to send to me. I live in Australia. Very poor service. I WILL TRY NO MORE!