Personally I think these review are bs. The customer service sucks. They could not spell customer service. I bought a bike at rei, the next year I took it in to be tuned for the summer, the teck couldn't figure out how to get the wheels off! Never mind rewrapping the drop handle bars and replacing the brake pads. They're all wanne be our geek stoners.
Now for the products ----- sweat shop rejects.