Pippa S.

I purchased a mobile phone on Everbuying in February 2015, and it seemed to be a fairly painless procedure and despite a long wait (granted, it takes a while to ship from China sometimes), my phone arrived and it was perfect. However, after a month or so it developed a fault with one of the buttons and became unusable. I contacted the Everbuying support team who gave me two options; to get it repaired in the UK and they would offer a fraction of that cost (obviously, this is NOT a suitable solution) or send it back to them in China and they'll post a replacement. I opted to send it back to them, and did so on the 11th June 2015. I found it particularly unusual that they insisted I did NOT use a recorded/tracked delivery option and only to use the basic Royal Mail postage service. This means I have no idea of where the phone is or whether they receive it, but they insisted I should use this option and so I assumed they knew what they were doing (by 'they', I refer to the Everbuying support team). A month passed since sending the phone and I hadn't heard anything from Everbuying so I sent yet ANOTHER message to their "support" team via the websites useless ticket system and waited a few days for a very useless reply of "we'll send the replacement as soon as we receive your device". It is now nearing two months since I sent the faulty device back to Everybuying and I am still without a mobile phone and £120 out of pocket. I have no way of knowing where the faulty device is in the world as I used the process Everybuying insisted I use, and despite repeated messages to their "support" team, I am none the wiser. I feel like I have been conned, and would absolutely discourage any others from using this joke of website to order from. I'm at the point now where I am demanding my replacement is sent or a full refund is given otherwise, I will have to seek advice on taking matters further.

UPDATE (29/07/15): I have responded to the reply comment below with the following message:
"I have responded to the email with an address to send my replacement phone to as requested.

More than 48 hours have passed since, and I am yet to receive any confirmation that it has been dispatched with a tracking reference. This issue is NOT resolved until my replacement, working handset arrives safely."

UPDATE 06/08/15: All of the messages on my everbuying account have been deleted and there has been no reply to the message above. I have had to submit yet another ticket number to message everybuying about this SIMPLE UNRESOLVED ISSUE.