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As a first time customer I am very disappointed. Shipping took over 2 months and when I try to contact them they keep saying wait 10 more days, looks like this is their way to do this so you can't dispute it after 45 days in paypal. I've order a lot of stuff from China and it shouldn't take this long. Price is good but don't expect good quality out of them, you pay what you get.
Tip for consumers:
Beware, expect to wait 2+months for a package!
Possibly the worse customer service ever from a company. I work as marketing for a big company and I constantly get cold calls from Groupon and it's very annoying to the point I just hung up on them and it's no point of telling them off because it's always a different sales rep calling. I do not want to associate with this company, they don't want my business therefore I don't want to give them business, why?
As a former customer they accused me of scamming and basically closed my account which I had no idea what I did wrong but making purchases. When I try to email them what was the reason they shut down my account they didn't gave me a reason and flat out said they don't want my business anymore. Seriously what did I do because I have no idea! I have accounts with groupon and living social but it looks like I will only stick with living social.
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I had ordered dresses and despite having confirmation of return through the post office they...
Dear, i am really sorry for the delivery problem and beg your forgiveness. Did you receive your order in the end? If not, could you please kindly provide your order number to sales@dresslink.com? and provide your order number. We will check the problem for you again, and give you a solution.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
Customer Service Department