Ping L.

If you want to report an issue on their contact customer service web page, you spend time to fill out their poorly designed question form, then you will receive an email like this:
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Then something copied from their Q&A webpage.

You spent another 10 minutes looking for their 866 phone number, spent another 10 minutes talking with an associates on the phone, hoping someone could be reached and discuss the issue. Then you hear the same info repeating on the web page.

It is a you play my way, or you go away company.