The customer service was perfect. I bought 5 tickets voor Chelsea - Aston Villa on the 27th of september. The tickets were a day before the match deliverd to my hotel. In total I recieved 3 mails: 1 confirmation, 2 Information on what time the tickets would be delivered, 3 Confirmation that the tickets has been delivered (even with an exact time).
The tickets were located directly to each other with a good view. We had a great time.