Phyllis M.

I have been back and forth for almost 2 weeks now with your Customer Service because I clearly didn't get the right size coat I ordered. They asked me to send a picture of the tag, and I did and then he tells me I'm not doing what he asked me to do! Oh yes I did. I ordered the size I always wear and it's too small! I cannot wear it. Your return policy clearly states that I can send it back for a refund within 7 days of receiving it if I pay the shipping. Well, when I got the coat, it came from China or Korea or somewhere like that. I don't speak that language so not sure what Country it is. Then I get told that "I" ordered the wrong size. Oh no I did not! And I get told that shipping would be too expensive and if I send more money, they will send me right size. Oh really! You didn't send the right size the first time so clearly you won't this time. All I want is my money back. I cannot wear the coat, it is no good to me. I am posting this so people can see what a ridiculous company you are. I WILL NEVER PURCHASE anything from you again. I bought something a few months ago and was not happy with the quality and it certainly didn't look like it did in the picture. I really should have known better than to order anything from you again. I want my money back. That's all I want. You clearly need new people in your customer service. I sent a picture of the label inside the coat like he asked but it would not let me send the picture of the item number on the outside of the bag. I WANT MY MONEY BACK NOW! This has been the worst experience I have ever had.