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Phyllis M.

2
Level 2 Contributor
Dallas County, United States

Contributor Level

Total Points
733

9 Reviews by Phyllis

  • Appliances Connection

6/6/22
Verified purchase

Problem 1: Ordered dishwasher from this company and determined I had ordered the wrong item. I immediately called and cancelled that invoice. I was told I had to pay a restocking fee even though I had never been contacted regarding this dishwasher, it had not been delivered nor received. A few days later, I received not one but two connection kits—if they were a responsible customer service group, there would not have been two kits for one dishwasher sent ( I do acknowledge I typed the wrong number but no one verified order).
And since I cancelled invoice, I should never have received the kits!

Problem 2: ordered the correct dishwasher and inventory showed two in stock. I received an email letting me know I would receive the dishwasher near the end of June. Since two showed to be in stock, why would it take so long?

Problem 3: After speaking with their customer service reps on two separate occasions, I gave them the phone number to contact me for delivery notification.The old number was to a landline we no longer had. No customer service reps never even bothered to change it
Biggest Problem 4: Imagine getting a new dishwasher "installed " and it doesn't work! For the dishwasher to work, the garbage disposal needed to be running. I had to hire an electrician to come out and fix this installation! This is what he found:
— Exposed live wires
— Kinked my copper line that is now not usable
— Installers told me they don't know electricity.
Yes, I am angry! Now I have to hire a plumber to correct this problem not to mention the $159 I paid to have it installed!

Tip for consumers:
Since their policies are not directly stated, I will never use this company again!

Products used:
Replaced dishwasher, new installation kit, removal and install ( service was a joke!) and extended warranty.

I was charged a restocking fee and the extenddd warranty was also charged as a loss to me (No refund).

Service
Value
Shipping
Returns
Thumbnail of user haroldl13
Harold L. – Appliances Connection Rep

Thank you for providing feedback about Appliances Connection. We take all feedback very seriously and strive to provide the best services for our customers. Please reach out to our customer service department at reviewadmin@appliancesconnection.com so we can resolve any issues you have experienced.

Best,
The Appliances Connection Team

  • CanvasPeople

4/30/21
Verified site experience
Reason I chose this business:

Free opportunity.

  • ViralStyle

2/18/21
Verified purchase

Ordered one shirt, received two. Too much of a hassle to return. Maybe you will have better luck! Quality is okay.

  • Costco

6/15/15

Freshest fruits and vegetables, some great shoes, clothing items and reduced prices of items they placed on sale, I am so pleased with this membership! Even though we are a household of two, their paper towels, antibacterial cleaning wipes (better than my Lysol wipes), and even their toilet paper are great values!

  • Groupon

6/15/15

Having family in another city and trying to find gift items without the usual gift card feeling, I am always trying to find family oriented activities. The items I have purchased have lived up to the expectations and have provided new ventures in family fun!

  • Amazon Kindle

6/15/15

After reviewing books that downloaded to my kindle, I realized there were two books I purchased mistakenly. I contacted customer support and was immediately credited for the books. Great customer service!

  • 123InkJets

6/15/15

Trying to settle their error, this company always points the finger back at the consumer! After purchasing ink to maintain my AA miles, I was told I didn't shop through the AAMall, but another site and no miles would be awarded. As a result, I lost all miles and this company refuses to accept responsibility!

  • Target

1/15/15

I love target! Quality and service are hard to beat... sometimes their prices are a little higher than that competitor, but the time saved is priceless!

  • GameDuell

1/14/15

STAY AWAY - SCAM you for your money, too many internet failures, no refunds and no gain... don't just stay away... RUN as fast as you can!

Phyllis Has Earned 13 Votes

Phyllis M.'s review of Costco earned a Very Helpful vote

Phyllis M.'s review of GameDuell earned a Well Said vote

Phyllis M.'s review of Appliances Connection earned a Very Helpful vote

Phyllis M.'s review of 123InkJets earned 2 Very Helpful votes

Phyllis M.'s review of GameDuell earned 8 Very Helpful votes

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Similar Reviewers on Sitejabber

Thumbnail of user billb2349
3/10/24

Received communication at each step of the shipment.

Thumbnail of user johnb12663
3/10/24

I did not receive my order. Iam still waiting on it