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In a nutshell, I placed an order over two months ago. I contacted them after one month and was told to wait another month and if my order didn't arrive they would offer compensation. Well, it didn't arrive, and the "compensation" I was offered was to either send them another $12.12 (half the amount I originally paid) so they could reship the package, or accept a credit of $12.12 and extra points in my "wallet". The reason? The package was lost in transit, so it's the shipping company's fault, not theirs, and I didn't purchase insurance with my order. STAY AWAY!
Phylis S.'s review of DressLily earned 2 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Phylis S.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have arranged the refund for you and send you the refund detail on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service