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I order from Zulilly a lot and generally, I would say I am happy with the service. There has only been one instance, so far, where I was sent the wrong item. I decided to still keep it and avoid the hassle of returning it because honestly I liked it and it was similar to what I had wanted anyway. One time, I ordered a Stephen Joseph backpack for my daughter's birthday. I'm so glad I decided to order it way in advance (at least two months) because it was by far the longest order to be filled. They did send an apology that expressed a commitment to better service with my order, which I appreciated.
Aside from those two hiccups, as I stated, I am generally happy with my purchases. I like Zulily because I can get non-GMO cotton/organic clothing at a discounted price than what they sell for. Also, it has opened my eyes to companies I have never heard of and now like to keep an eye out for. When I do make purchases, I always remember to order in advance of whatever season I am wanting to order for. That way I am not disappointed by the long shipping times as they are a flash sale/warehouse site.
Tip for consumers:
Thankfully, I haven't received anything, yet, I would deem poor quality. I suppose this is because I avoid "no name brands" and make purchases on company brands I have researched in advance first. I also like to check prices in this same manner because I have found some items to not be a deal. As for the "toxic smell:, I have only received one item like that (a pair of shoes). However, not purchasing from companies that are not dedicated to OEKO-TEX/eco-friendly/etc etc standards has really avoi
Phylis H.'s review of Zulily earned 8 Very Helpful votes
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