Phung K.

I booked a flight during spring and on their website, when you book days you ACTUALLY want, they will put similar days, so I bought a ticket unknowingly on the wrong day due to their website. First my transaction didnt go through the first time which i made sure was the right day, the next day i typed in the same date and tried again, this time it was on the wrong day and I bought the ticket this time no problem, I ended up missing my flight so I called their horrible customer support, first off they were rude when I was explainint what happened then told me that I can only get a refund from the airlines, I called the airlines and the company said I can only get the refund from the third party website I bought it from, after all this trouble I bought a ticket from another website because the reason for me to go overseas was an emergency. I made complaints and didn't get a reponse until an entire MONTH later, I called them again then they told me they had a 30 day policy, which I never heard of; they just kept changing and changing their answer on why they can't refund me, now i am out $1150. NEVER USE CHEAPOAIR!