Phoebe F.

I placed an order from Dermstore which I never received (Post Office showed as delivered, so it may have been stolen & not Dermstore's fault).

In any event, I called to tell them and they kindly said they would re-ship the items. A few days later I got an email asking me to respond within 24 hrs to the email if I wanted the item reshipped and if they did not hear from me they would consider the case closed. I immediately responded asking them to please ship the item. They in turn responded and say they would reship on Sept 7. On 9/7/15 I wrote back to the customer service agent asking her to please send me the tracking info. NO RESPONSE. I waited a day and wrote her again. NO RESPONSE. I waited another day and called their customer service line and got a new agent who looked into the notes on my account and told me that the case was closed on Sept 4 because I had never responded! I told her I had the email trail that I would be happy to send her. She put me on hold, apparently talked to the other agent, and came back on telling me they would re-ship that day.

When I finally received the package one of the items had clearly been tampered with (package was damaged, seal was broken) and, THE PRODUCT WAS EXPIRED. I immediately called them to complain and they said they will re-ship the two items. Let's see...

The saga continues, but I will not order from Dermstore again and will warn friends against it too.