Phil L.’s Reviews of Auction.com & more

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Auction

“It keeps amazing me how deceitful these people are”

9/17/13

It keeps amazing me how deceitful these people are. I bid on a property up to 40k, It got bid higher up to 45k within 2 minutes after the auction ended they called me and asked me to raise my offer 2 k. I told them no and then they said they would get the seller to take my offer anyway. When I asked them what happened to the other bidders they said they did not perform. Really? In 2 minutes they didn't perform. Obviously they are bidding these up on their own. Also don't bid more because the reserve isn't met. Its a trick they will still take the highest bid in most cases, you will literally be paying thousand more than you need to. Stay away!

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diane n. – Auction.com Rep Over a year old

Hi Phil,
Thank you for taking the time to post about your experience, and I'm sorry to hear you're unhappy with our processes. While our policies prevent me from discussing the specifics of your particular situation online, I wanted to reiterate that we strive to be as transparent as possible with our online marketplace and encourage all of our customers to do their due diligence in reading all our policies. The bidding process you are referring to is outlined in our terms & conditions. As disclosed in section 3 and where allowed by law, Auction.com acting as the auctioneer, may bid on behalf of the seller up to the reserve price. I've included the first paragraph from Page 3, Section 3 of our Terms and Conditions page for your reference below. I'd also be happy to further explain our process and policies, and to discuss how we can improve our platform so please either message us via our Facebook page (https://www.facebook.com/Auctioncom) or contact me (Peter) or my Customer Service Managers Yamir Gonzalez or Vicky Hernandez at our customer service line 800-793-6107.

Thank you, Peter
Director of Customer Service

Auction.com terms and conditions: Page 3, Section 3 - Auction.com Terms and Conditions Reserve Auction.
This is a reserve auction, unless otherwise noted in a specific Property listing, and all Properties have a reserve price (“Reserve Price”), meaning the Seller of each Property can accept or reject any bid and has also established an unpublished, minimum selling price. The starting bid is not the Reserve Price. Except where prohibited by law, during a live bidding event (online or otherwise) the Auctioneer may open bidding on any Property by placing a bid on behalf of the Seller and may further bid on behalf of the Seller up to the amount of the Reserve Price by placing successive or consecutive bids for a Property, or by placing bids in response to other bidders. If no bidders meet the Reserve Price, the Seller is under no obligation to sell the Property (see “Subject to Confirmation” section below). The Seller may withdraw a Property at any time prior to the announcement of the completion of the sale by the Auctioneer. Auctioneer is not acting as an agent for any Bidder in any capacity, and is acting exclusively as the Seller’s agent as an auctioneer.