Phil B.

This site is one of the worst sites I've ever come across. I've tried a couple other penny auctions and didn't have any problems but they didn't have things that I was interested in. I saw an ad for this site and its advertising and guarantees etc. on their website sign-up sounded good. So I signed up. I received five free bids and I use them to win more bids but was never able to win more than five bids and the other items if they had up for bid Were not items that I was interested in so I quit bidding for a while. After a few weeks I thought they might have more items available for auction but I couldn't for the life of me remember my old account in fact I had forgotten I had had account with them. So I opened up the account, a new account, and realized immediately that this was the same account there I have and I closed it within 15 minutes of opening it. Nowhere in the enrollment does it say they will charge your account $60 when you sign up. It does say it'll get they will give you five free bids if you sign up. Lo and behold they charged my account $60 without my authorization or knowledge until I saw to my bank account statement. I contacted customer service and was promised that my money would be refunded immediately. This was back in mid June since then I have been going around and around with customer service and they have lied to me, withdraw money from my account without authorization, sent me a notice that they refunded me the money in June but there is no record from my bank of them refunding the money. They keep giving me one excuse after another to verify my account. I can't believe it. Then to make matters worse I look at my bank statement today and they credited my account $60 and then on the same day took $60 out again even though I've had nothing to do with bidding on their site at all. Speaking to customer service is like talking to a wall. They are typical customer service representatives. They make all kinds of excuses blame it on everybody else Lie to you to you and then tell you yet contact some other department. Then this person disconnected me while we were chatting before the we were finished. I open the chat window again got different person iand told him what happened. Then he connected me with this person called Marshall and he denies that he disconnected me. Then he gave me the typical customer service runaround over and over again. I asked to speak with a supervisor and he said he was a supervisor. I worked for Microsoft customer service for about a year and I know the game he is playing. He was hoping I would believe that he was a supervisor and let it go at that. Supervisors in customer service don't answer regular calls only if there escalated and this wasn't an escalated call so I know he was filling me with BS. Stay away from this site unless you want to lose your money. If you have money to throw away I'll give you my e-mail address and send it to me. I am a retired disabled Army veteran who served 28 years in the Army and that money that they took out of my account without authorization may not seem like a lot to some people but to someone Living on retirement and disability it is a lot of money. This site is a typical penny auction scam just like the rest of them. Why the Justice Department or Who ever Is in control of these things doesn't go after them I don't know. If you look them up on the Internet you'll find thousands of complaints. You'd think the government would go after them. These sites must be paying somebody off Somebody so that they won't be investigated. Again take my advice STAY AWAY FROM THIS SITE as if going to it would give you Ebola. I am going to try everything in my power to get my money back. I am fortunate that I have a brother who is a experience attorney in this type of legal actions has been one for about 20 yearsSo I am going to talk to him and see if There is anything legally I can do. (Forgive the mistakes in my comments here but due to my disability I have to use speech recognition software and it's not very good yet but supposedly the more I use it the better it will get.)