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When it came to finalizing my order the site could not do it... It was a very large order and it just froze up.
I called Customer Service got it finalized with a copy coming to me.
Twenty minutes later they raised the price and sent me another finalized order copy.
Have e-mailed them daily and called them asking how they could do that? And gotten horrible results with no satisfactory reduction even though I have copies and time and they just have still not answered my e-mails.
I spend in the year nearly $4,000 a year with them and this is how they treat me.
You decide how you want to be treated.
Finally received a phone call from Mgmnt at Allivet... After making my Reviews public.
Problem was resolved by providing me a credit for the overage given on Receipt #2 one sent after initial finalized bill.
All this could have been avoided if they had just honored their original Finalized Price.
Petra M.'s review of Allivet earned 4 Very Helpful votes
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Hi Petra,
Happy to hear your issue was resolved! We greatly appreciate your business and our customers are our #1 priority. We are so sorry about the website glitch but happy to honor your original price. Sometimes the prices on our website do change, which is why I recommend this: if you see a good deal, jump on it! It might not last long, and prices sometimes can increase due to manufacturer's costs. Please remember that Allivet has the "Lowest Price Guarantee" so you know you're always getting a good deal. If you do find it cheaper at any other pet pharmacy, take a screenshot or mail in the printed ad and we will happily honor the price. Have a lovely day, and please do not hesitate to contact us if you need anything else.
All the best,
Your friends at Allivet