- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
I ordered a smart fitness watch which arrived without software. They were unable to supply English software or a software link. I have spent hours trying to get a refund. Now they tell me I have to send the item back first and pay the postage. Their policies and customer service are a joke. I have spent at least 4 hours with their stupid "live" customer service and got nowhere. Now I have to wait 12 hours to get details, by email, of how to go about sending the item back. This is the 5th or 6th request where they have promised to send me details by emails. Never even 1 reply. No long term business understanding whatsoever. Abysmal. Why do they not have a simple email for disputes?
Tip for consumers:
Don't get anything that needs software in a language other than Chinese.
Peter V.'s review of Tmart.com earned 397 Very Helpful votes
Peter hasn’t received any thanks yous.
Peter doesn’t have any fans yet.
Peter isn’t following anybody yet.
Empty.
Dear Customer,
Sorry for all inconvenience caused by us.
Did you receive the manual of this item?
There is a QR code at the manual
Please scan QR code to get the app.
Best wishes,
Tmart.com