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peter m.

Contributor Level

Total Points
82

1 Review by peter

  • Banggood

6/21/14

Don't count on a credit or replacement if you get a faulty product.
I emailed customer service 10x over a 2 month period and also contacted their live chat 4x (who only replied "don't worry").
They sell lots of stuff very cheap, but if you make a large purchase on something expensive and it does not work, you're gonna be out of luck. They will ignore you.

Update to my return...
After dozens of attempts to get a replacement or refund for the broken product, it took complaining on the chat board to get a response that yielded results.
Banggood did finally send a new replacement to me at no charge and did not even ask for the defective unit to be returned.

So, they did fix the problem after lots of work on my part. I can only assume that they sell millions of items a day and are not staffed to deal with returns or defective stuff since most of what they sell is so inexpensive.

Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear Valued Customer,

So sorry for all the inconvenience caused.

For the item SKU043509 in order 1796393, I am so sorry that I can not check the email record in cservice@banggood.com.
Did you sent the email to cservice@banggood.com?

You can also contact me directly to katherine@banggood.com.

Any problems please keep in contact, I will try my best to solve the problem for you.

Best regards

Katherine

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