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Had problem with ordering and I called the customer service. The problem immediately got solved. It was super fast and easy! Fast shipping with so many products.
Definitely recommend you to buy anything form their site.
Rudest customer service ever. Whatever you ask them, they don't have any answer. "Like I don't know, go find out yourself." They are not helpful at all and with super bad attitude.
I know their shipping time may take longer than expected but I love love love their customer service. I placed an order online and the package ended up missing. I called their customer service to address this issue and they immediately issued me a replacement with no additional charge.
I bought lots of staffs from them before both online and in store purchases. I love their customer services. Anything you are not satisfied with, you can return with it with absolutely no hassle.
Fastest shipping ever. I ordered an item with free standard shipping. And it arrived next day.
I like to shop H&M online. They ship very fast and can return the order in the store.
Items purchased only can be returned as store credits which sucks.
I placed three orders before and all of the clothes are VERY VERY BAD. They don't really look like the pictures online at all.
Anyoneleft a bad review for the item they purchased will never show on their website. That means they only show good reviews from customers. This behavior is Definitely UNPLEASANT.
Furthermore, their customer support is HORRIBLE. They have all kinds of excuses to delay your orders and never respond to your problems. If you have any troubles with your orders, it will be the hardest thing to deal with.
Therefore, I will definitely NOT RECOMMEND anyone to shop on Shein based on my experiences. They are SCAM.
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Dear customer,
Nice day.
Sorry to let you down and bring you such negative impression.
Due to our seven-day National Day holiday, we could not reply to you in time. Hope you can trust and forgive us. Please accept our sincere and unreserved apology.
Generally the difference between the real items and shown pictures can not be fully avoided. You can send us some photos which can show some defects and differences so that we can check with them. After confirmation, we will be responsible for any quality problems caused by us.
About the review, actually we respect all the comments of our customers. SheIn is an energetic company, we never neglect your problems. Your satisfaction is our best comfort,
All our colleagues are constantly perfecting ourselves to offer you the best online shopping experience. Hope you can give us one more chance again. We promise that your problems will be solved perfectly.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.