PETER K.

I am a Real Estate Broker in NY. I wanted to list a house for sale in ZILLOW's website. I was convinced from a salesman in ZILLOW to sign up a contract for 14 listings (even thought I only had one listing) and pay for a six month membership on monthly installments.
When I posted my listing, in December of 2014, I found out that ZILLOW's computer system had picked up a litigation that my client had back in July of 2014 with his Bank and the property appeared in their system as if it is "pending foreclosure". I asked them to remove this notification which was very damaging for my client / seller. In addition, even thought it was my listing (and I was paying for posting it in their website) ZILLOW was advertising "FORECLOSURE SPECIALISTS" to help the potential customers. My name as a Listing broker was not there!
The price for the property was not appearing on my listing and only ZILLOW'S estimate was shown which was $800,000 less than the listing price.!
When I asked to delete the listing completely from their system because it was damaging my client's as well as my interest (and reputation) I was told from the salesman (who was very nice until then) that I have to pay the entire contract even though I "used" their services for 5 weeks.
I am NOT saying that ZILLOW is a scam, but definitely until they fix all their issues... with their system and understanding a little better NY and other States, they should be flexible with their rigid contract policies.
Here I am... paying for a listing which damaging my client and NOT only I can NOT remove my listing from the system but I have to continue paying for a service which is harmful to my business.
I hope other brokers will read this and avoid costly mistakes. ZILLOW has very long way to become valuable... DO NOT WASTE YOUR MONEY