Peter G.

I ordered a very expensive item ($3,999,99) and decided to return it. I never even opened the carton it was shipped in. When I investigated their return policy online, I was horrified to see that they charge a 15% restocking fee. This was not clearly stated or obvious on their web site. You have to drill down to find it. Even the purchase receipt stated "Returnable: 30 day guarantee". Yeahless 15%.

So I called Customer Service and, after a lengthy delay, received a foreigner who explained the terms, but stated that "they were a Google approved company and if the box was totally unopened that they would refund the entire amount." He lied. They credited me the amount less 15%.

So I called Customer Service again. The representative was adamant as to their terms and offered no support for my position.

Had I known of their return policy I would never have ordered it in the first place. But having done so, If they would not have said the would credit me the entire amount, I would not have sent it back. I could have resold it online at a far lower penalty.

They are crooks...