Peter C.

Buyer beware! VRBO will gladly take your payment, security deposit, and their own fee. When it comes to providing any help though, you're on your own. I'm not sure what the fee is for, or why they pay customer service reps. I paid a hefty security deposit for a rental, and have yet to receive it back after a MONTH. I've been emailing VRBO, and getting no response. Finally I called, and they said they have NO TIME LIMIT on the refund. And they can't do anything, except email the owner. Basically, they can do nothing to retrieve your deposit. Sounds like a great website for scammers. Rent out a property, charge insane amounts for security deposit, then invest that money, skim the interest off for yourself, and consider returning the renter's security deposit (or not).