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A total and absolute scam. Money up front (best use Paypal as you can cancel it). Could not help me with a computer problem for $38. I didn't press the helpful button which would have meant the chap got paid. Strangely, I was directed to the site by Microsoft Support. My own computer with Vipre antivirus blocks the site as being of potentially harmful content, but my wife's computer which had the problem has AVG antivirus. I get emails almost every other day saying "Hey, I answered your question where's my money" sort of language. NEVER give them your credit card details.
Peter B.'s review of JustAnswer earned 2 Very Helpful votes
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When I spoke to the Just Answer assistant I told him my problem but I could not get the issue...
I paid $59.00 for a one time consultation. The gentleman tried to be informative. He was polite...
Dear Peter,
I’m very sorry to hear about your experience and that you were unable to get the computer issue resolved with the help of the technician. I’m Adam and I work for JA. I have sent you a private message so I can take care of your refund immediately.
You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.
Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.
- Adam