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Peggy M.

Contributor Level

Total Points
80

1 Review by Peggy

  • NoMoreRack

1/24/14

Return policy is awful! I ordered my daughter fleece boots for Christmas, got them within a week which was great. She didn't try to wear them for a few weeks and when she did she realized they were too small. I tried to return them within a month of receiving (less than a month after Christmas) and was told I was past the normal 14 & extended Christmas 21 day return. Really? The boots are still in the box, have never been worn, and it's still winter. I will never buy from them again & I told the woman on the phone that, but she didn't care.

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Vincent D. – NoMoreRack Rep

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

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