Peggy F.

Digital Life Customer Service called telling us that our system was not working correctly, asked me to check an item for them after which the man said it was a problem that I could not correct--but they would need to come to the house to fix. Because it was something that I couldn't fix, there would be no charge --he stated the normal charge was 40 dollars. Service comes--and decides it was something I could have done. He charges 99 dollars and tax. I called DL and was told they would checkin to the issue and call back within 30 min. They have yet to call back. I called after a few days and was told there was no charge on our account--so assumed there wasn't until receiving the bill in the mail. Calling again I was passed from one department to another--apparently even from one town to another--at the end the man stated because the man who called us at the beginning did not put in his notes that there would be no charge, then there would be a charge. How unethical! After 1 hr and 47min, I told the last person that because they told us there would be no charge-they should take it off-basically let ATT DL learn from their mistake and be sure all future clients understood there would probably be a charge. He said it wouldn't happen. Basically I as the client have to eat the cost of their mistake.
What exactly does it say on our account? I told him to add some very specifics remarks I made to let me know if they really do put down what the customer says.