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Peggy A.

Contributor Level

Total Points
81

1 Review by Peggy

  • NoMoreRack

11/21/13

I did order a few things I liked... BUT... I recently ordered 2 supposedly "Swarvoski Elements" bracelets. What they shipped me was not Swarvoski at all, in fact the one bracelet had a tag attached that said "Fashion Jewelry" "made in China" It is the SAME exact stuff the dollar stores sell. There was NO logo, no "Swarvoski" tags. No nothing. Someone royally messed up there as the bracelets were shipped in the typical dollar store celophane wrappers and again with the MADE In China! I brought it to their attention, they said to send them photos which I did... they only refunded me after I threatened to report them to stopfakes.gov the govt. Website to report counterfits. I still do no see any credit to my pal pal. The CEO couldn't care less about his criminal actions so I have to think he lives in another country as US laws do not seem to be a concern to him! Buyer beware... I have to think that all the name brands they advertise on there are knock off's from China!

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Vincent D. – NoMoreRack Rep

Hi Peggy A.,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

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