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I built my son a resume and paid the initial fee. I thought I had canceled the subscription for service (according to live career rep. I did not) but realized they billed my card for a $1.19 intl. Service charge and $39.80 for a recurring payment for service. I contacted rep from live career and was told I didn't cancel subscription, the debit from my card was valid and why don't I just take advantage of having their service. I told rep I must have made a mistake and not canceled but if they could help me solve the issue by canceling service and refunding my money. I also told them I have used their site to build my resume, my daughters and sons but since they refuse to give my money back I will not be using their service anymore. My answer was again... the charge to my account was valid and that my subscription will be canceled.
Poor customer service... I was a recurring customer but no more... hopefully I will not be charged again... AVOID THIS SITE!
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The CV review I originally paid for was vague and uninformed. Lots of "in this section what you...
Cv has been submitted 2 weeks ago,guaranteed 2-3 bus.day to be corrected. No-one answered the...
Dear Pedro,
We apologize if you did not get the best customer service experience. We assure you that once you have successfully cancelled the service there will be no further charges will be billed.
We hope you will contact us again and we will work with you to resolve your issue. Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST. Or if you prefer, you can email us at: customerservice@livecareer.com
Best Regards,
LiveCareer