Paul V.

In December of 2010 I ordered 4 creeper wheels for $10. The shipping cost was to be $15. Oh well. Two weeks later I emailed them about why my order wasn't shipped. No reply. One week later I called them about my order. The customer service guy (checked the warehouse, they don't have a warehouse) told me they were shipped that morning. The next day no email with my tracking number. One week later I called again about my order, he said Dorman didn't ship them. I told him I might cancel the order, ho told me to go ahead. Really. One week later, I called again ( 4 weeks after I placed the order), customer service guy told me more bull so I canceled the order. If you use these guys, go over their mission statement with them first, if you can catch one of the 4-5 employees.