paul s.

Here is an email I just sent to their 'customer care' team:

Dear Sir/Madam,

Here are a few of my complaints.

1) Repeat billing without an opt-in
2) Automatically checked but unwanted extras when signing-up
3) No contact from other users except when I am NOT signed up
4) Change in repeating billing policy with regards to boosts and subsequence ‘top-up' of boosts when I clearly only wanted to purchase 10!
5) Numerous bogus contacts
6) No dates for over a year despite being a decent looking guy!
7) Difficulty in finding a support number and being cut off when you select the ‘cancel repeat subsciption' button
8) Inability to remove my credit card from your database unless I renew my subscription!
9) making it as difficult as possible to cancel repeat subscriptions.

It is #8 which concerns me the most experience tells me you are in the habit of using my credit card without my consent.

Clearly it is illegal to refuse to allow me to change or destroy confidential personal data unless I pay you money so now I am formally requesting that you remove my credit card from your database.

If you refuse to do this please give me the name of the bank and I will cancel the card.

Failing that I will have to track it down myself and cancel the card, but a modicum of help from you would be nice.