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I purchased a Samsung Galaxy S3 III mini Factory advertised on the Bonanza.com web site. I paid with PayPal. I never received the smartphone. The seller did not responded to several emails.
I contacted Bonanza.com, the initial response was that I must wait 14 days from the order date to file a complaint about non-delivery. I waited 16 days due to a weekend. Today their web site manager told me that they will not attempt to contact the seller that advertises on their site on a buyers behalf - No exceptions.
(Paypal is allowing the seller until Oct 29 to respond before they will take action.)
I paid Paypal using a Chase/Amazon Visa Card, they took immediate action and placed a temporary reversal on the charges.
Paul R.'s review of Bonanza earned 12 Very Helpful votes
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We are sorry to hear of this unfortunate situation. The Bonanza community is designed to bring buyers and sellers together. Ultimately the transaction will be between you and the seller and also whichever company you used to checkout (PayPal or Amazon Checkout). Bonanza basically provides a platform for buyers and sellers to transact. Bonanza does not accept payments for items, instead, buyers pay the seller directly. So financially speaking, we have no hands in the financial part. That means that we cannot issue refunds or anything like that.
What we can do is remove bad sellers from our community. If you have a seller that is not living up to their side of the agreement then we would highly recommend that you leave feedback regarding your experience (if you need help doing this let us know). That way other buyers will be aware of the sellers shortcomings. Bonanza will also remove a sellers booth if the seller does not respond to inquiries, fails to live up to their side of the bargain, or if they are just not a good seller. We do not want sellers like that in our community so please do tell if you believe this seller should not be on our site.
As for receiving a refund, the easiest path would be to request a refund directly from the seller. If the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transaction. So whichever payment method you used at checkout, that is the same payment method whom you will contact when disputing the purchase. PayPal and Checkout by Amazon offer a level of buyer protection provided that you file the claim within their allotted time frame. Currently PayPal requires that you file a claim within 45 days from the transaction. Amazon also offers their "A to Z Guarantee." Here are a couple of links that may assist:
How to file a claim with PayPal --> http://tinyurl.com/FilePayPalClaim
How to file a claim with Amazon Payments --> https://payments.amazon.com/sdui/sdui/helpTab/Personal-Accounts/User-Agreement-Policies/Amazon-A-to-z-Guarantee
How can I spot an unsavory seller and avoid being defrauded --> http://tinyurl.com/AvoidFraudOnBonanza
Bonanza scams, how often do they happen --> http://tinyurl.com/AvoidScamsOnBonanza
How to file a claim with the FBI for Internet Fraud --> http://tinyurl.com/FileAClaimWithFBI
Let us know if you have additional questions or if you need further assistance.