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Paul M.

Contributor Level

Total Points
105

1 Review by Paul

  • LiveCareer

9/6/15

I too fell for the $2.95 resume, seemed like a good deal. It was not made clear that an auto renewal would be applied after 14 days and I actually cancelled my subscription immediately after generating resume. Just downloaded a few months worth of CC statements and kept seeing the repeated charge from Live Career. I contacted them and they said they would only chargeback pro-rated amount of current month, they had billed me for 8 months without a single invoice telling me of the charges. No email, not hard copy, nada! Disgusting, underhanded scam tactics by a completely unscrupulous company. AVOID THIS OUTFIT LIKE EBOLA! I will be filing a chargeback for all but the initial charge of $2.95 through my credit card company and I will be reporting to the BBB.

To Anne B., who is replying to all of the negative reviews...
How do you sleep at night knowing your job is to defend an indefensible company who exists by ripping off unemployed people using dirty underhanded tactics and a wall of indifference?

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Laura T. – LiveCareer Rep

Hi Paul M.,

I’m very sorry that you have had this experience with our service. The details of our subscription are listed on our sales page, and we also send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.

The prorated refund was given as a courtesy credit.

We also explain that the subscription is auto-renewing. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing/ Product team. Please contact me directly if you have any further issues. Please email me at anna.b@livecareer-support.com

Best regards,

Anna

LiveCareer

Paul Has Earned 5 Votes

Paul M.'s review of LiveCareer earned 4 Very Helpful votes

Paul M.'s review of LiveCareer earned a Fraud Buster vote

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