Paul M.

Have you ever had an unexpected change in travel plans not in your control? If you it happens with this company, you are absolutely SCREWED!

My flight was canceled... on the day of my trip...

Called Priceline for assistance, this is how the conversation went...

Me: Hi, my flight was just canceled and I am not sure what to do - can you help?
Priceline rep: Yes, I will be happy to help you cancel you reservations.
Me: No, I am not trying to cancel, my flight was canceled. Can you please help me with my options?
Priceline rep: Why did you cancel your flight?
Me: I didn't cancel my flight, the airline canceled my flight?
Priceline rep: When did you cancel your flight?
Me: I didn't cancel my flight, there is an issue with the flight and I am trying to figure out what to do next.
Priceline rep: Ok, I will contact the airline and cancel your flight for you?

Four representatives later and 1.5 hours on the phone, this story repeats itself.

Conclusion... I had to spend an additional $700 to change my flights. Priceline could care less, offered no assistance, and just gave me the run around.

Never again will I use their service.