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Absolute he'll, worst experience I have ever had. Staff made huge mistakes with change of booking even when we rang them direct. I will never use them again and they should be taken of the booking sites. So stressful, they obviously don't care as there is a huge number of
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Pauline R.'s review of Booking.com earned 2 Very Helpful votes
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Needed some help from customer service and flexibility. Got neither. Use someone else if you need...
I booked the Rio Design Copacabana Hotel for partner and I from 07/04/ to 14/04/2024.via...
Hello,
I am sorry to hear of your experience and would like to provide your feedback to the hotel. Please post your booking number or email it to customer.web@booking.com referenceing this post.
Regards, Andrea
Booking.com Customer Service Team