I had ordered an esata to sata cable. The cable arrived damaged. I filled out an RMA online with the image of the damaged cable end. I received email within 48 hours as promised on website that stated that a new cable was shipped right away. They did not even ask me to ship back the damaged cable. The new, undamaged cable arrived quickly, and works great.
I am very pleased with the customer service and RMA service of TMART. Also the pricing and shipping rate ares great. I will definitely shop at TMART.