I ordered a custom jersey on nov 12th 2013. They never sent any confirmation but charged my credit card. The next day I contacted them via the "contact us" tab on the website. They called back that day from a skype number, and a gentleman with a thick asian accent said it was shipping the following day. A month later I have not received anything and they have not responded to numerous attempts to contact them. If by some miracle, this isn't a SCAM and I receive it in the near future it is still the worst customer service I have ever received.