Paula P.

Smooth transaction

Don't understand all the negative reviews and there are many. On the receipt it states "if something doesn't meet your expectations, please email or call." The email address and phone number are included. I do admit I'm extremely careful when purchasing clothing and tend not to purchase the more pricey items for fear of "off sizing." I have had the need to email customer service when an item did not fit while being the size I normally wear in that particular brand or if the wrong item had been shipped. Got immediate apologetic response and a refund to my card or a credit. Was told not to return item. I'm a frequent shopper on the site and this has occurred three or four times with a favorable response. Just don't understand all of that negativity!