This customer service of Joss and Main is incredible. I had several issues with my orders and unlike some other websites, the customer service at Joss and Main was top notch. I will say that I have ordered three products and have had issues with all three. I was told that this is very unusual. I am not sure if this is true or not, but I will say that customer service resolved the issues quickly. I wouldn't say that the quality is top notch, but the price/quality ratio seem dead on. As always, I would recommend that you comparison shop to get the best price. I found some things that were cheaper on J & M than they were at Overstock.