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paula g.

Contributor Level

Total Points
85

1 Review by paula

  • RoseWholesale

11/16/15

Ordered a 'dress' and it took a 2 month to get to me. It was made of thin cheap poor quality of fabric received the wrong size sent them email and they never asked me the question I was asking., last email asked me to take a photo and to sent it back but I had to pay for post charges, would send me correct size and then I had to pay again for all charges, all this would cost me more then the dress. Would never order from them again
Asked them to refund me still waiting for answer. Just going to through the dress in the bin

Tip for consumers:
they answer your email before you received the parcel, once you have received the parcel and there is a problem to get hold of them is a problem and the is the phone number to contact direct

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CustomerService R. – RoseWholesale Rep

Dear paula g.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
I have followed up your case and our team has solved it for you in the ticket.
Thank you very much for your collaboration.
Kind regards
Rosewholesale Customer Service

paula Has Earned 5 Votes

Paula G.'s review of RoseWholesale earned a Well Said vote

Paula G.'s review of RoseWholesale earned 4 Very Helpful votes

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