paula G.

Attempted to buy tickets from your mobilesite, but I couldn't complete the transaction because my phine was stuck in the paypal, yes, I pressed the option of complete payment, but I was not able to see the confitmation page. So, I go to the ticket office and BUY ANOTHER 5 TICKETS. I called on saturday but there was very busy for you because no one could answer my call for a whole hour, I called today and the Lady that took my case told me that all the options I told her that I saw on my phone ( like if I had to memorize your site) " did not coincide with the regal page features" so I am liying I guess. Is not the fact that that there is a charge of 66.60 US$ in my paypal account, is the fact that this Lady told me that There is no soution to my problem. The confirmation page did not appear in my phone, period. I had to spend 59.95 more to get actal tickets to see the movie on time. Because I wanted to see the movie on saturday at 7:55 pm. Not whenever the confirmation page displayed on my phone ( which like I stated before, It didn't). The anwer I received is like I have to endure been charged twice and that is only my problem. In thend I am the only one with a problem right? The sad parti s that I love going to the movies and that I mostly use regal cinemas. This is a total loss. Is not the money, you are loosing clients with this kind of treatment.