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I had previously wrote about my frustration in receiving the part I ordered with expedited shipping as well as the fact that I was told different shipping/arrival dates by 2 different customer service reps as well having been given an incorrect tracking number which added to the confusion. I am happy to say that boats.net addressed my concerns in less than a day, explained the reason for the different dates provided and gave me the correct tracking number and the item I purchased arrived today as the tracking number indicated. I wanted to update my original overall rating on sitejabber but the site won't allow that so I decided to write a new review and replace the old one. I have never had a company address a complaint as quickly and efficiently as Mary H and Evan S did who were the two who reached out to me. I can say that the item I purchased which I bought for my motorcycle was by far the best priced one I found on the internet and as my motorcycle is an older one, I'm grateful I was able to find it. I would purchase items from boat.net in the future and just anticipate a longer wait time for items that are more scarce.
You can get a hold of customer support at *******225. I also ordered a number of items, the four most important I have not received. This includes two tablets with a tracking number in which the package did not contain tablets and two cordless keyboards with an erroneous tracking number. I ordered my items on Black Friday and I've been calling them almost every day since I realized they were saying the tablets were delivered but were not. They keep saying that all items should be here before Christmas however I have not received a tracking number. That gives them one day. One of the tablets is all I bought for my daughter.
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Empty.
Had the pieces I needed and were able to deliver in a timely manner.
Every time I need parts for my outboard motors (twins) Boats.net has them and they ship fast...
UPDATE:
Patty,
Thank you so much for taking the time to update your review on SiteJabber! We are so happy to hear that your Virago parts arrived today without any issue, and that customer care was able to help you so quickly. We are very dedicated to making sure you get you the parts you order as quickly as possible. We greatly appreciate your business. Ride safe and we hope to see you again!
Best,
Chelsea B.
Boats.net Customer Care______________________________________________________
ORIGINAL RESPONSE:
Response from Chelsea B. [Boats.net Rep] Responded 2 days, 4 hours ago
Hello Patty,
Thank you for reaching out to us via this review. A quick note to let you know you have been heard. I have escalated this issue, as well as your order number, to our customer service supervisor. Chris P. Will be in touch with you soon to discuss your order. Thank you for giving us a chance to resolve this issue.
There is clearly an issue with your tracking number here. We'll get that resolved ASAP.
Note that since you are ordering parts for a 1983 Yamaha Virago XV500 motorcycle, it is very likely that the part you ordered is not in stock and needs to be ordered on your behalf from the manufacturer. This is likely what the customer care representative meant when s/he told you "they had to get it from elsewhere." It is a common misunderstanding for customers to see "Ships in 2-3 days" on the part page and think that means the part is in stock and we just need a couple of days for processing. Actually, "Ships in 2-3 days" means that the part is not in stock and it will likely take us an extra 2-3 days to get the part from Yamaha. Parts that are in stock will always say "In Stock."
Thank you again for your business; we will get this resolved as soon as possible.