Patti G.’s Reviews of Groupon & more

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1/14/14

I ordered a Wall Mural from Ideeli. Instead of the mural, they sent me a different product that was stickered as my item. When I contacted Ideeli, they admitted the mixup and offered to put me on the waitlist for the item I ordered and paid for in good faith. That would be fine, except that I get the same notice of availability as someone who may have waitlisted long after I had already paid for the item. They will also keep my money until they receive the mistaken item back. They did offer a prepaid shipping label but made it seem like they were doing me a favor in doing so. They gave me a $10 voucher but I really would prefer that they fix their mistake!

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DeeDee L. – Groupon Rep Over a year old

Hi Patti,

Thanks for reaching out though SiteJabber and sharing your feedback. I'm sorry to hear that you received a mislabeled item and would like to help ensure this gets resolved quickly.

Part of the reason we can offer such reasonable prices is because we don’t keep any inventory. Instead, we work directly with the manufacturers, who ship to us, and then we ship to you. From time to time there may be a mistake in how an item gets labeled, which seems to be what happened in this case. I'd like to help you resolve this issue and check into your refund and see if there is anything we can do to get the correct item to you. We can check with our fulfillment center to find out if there are any of the item you ordered that are in stock and not mislabeled as your item.

Please send me a private message with your order number and name of the item you had ordered and I'll be happy to check into this for you. I look forward to hearing back from you.

Best,
Jason Faria
Director, Customer Service