I have ordered several items from Wayfair including a sofa and so far have had a good experience. The shipping is a little slow, took my sofa about 3 weeks to get here, but I thought well free shipping what do you expect. The sofa did arrive in good condition, but not so impressed with the company that delivered it. The other items I have ordered have been exactly as described and of good quality. I'm a little leary of ordering now after reading all the other reviews. Doubt I will ever order another big item from them now. I would give them 4 stars just because of the slow shipping.