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Pat S.

Contributor Level

Total Points
81

1 Review by Pat

  • PartsTrain

10/3/12

If you could give it a minus 10 that might be sufficient.

I ordered a part from their website using their parts finder by entering my vehicle info. Received part about a week later - wrong part.

Called was on the phone for about 40 minutes going around and around with their staff who would not admit that their website was incorrect - somehow it was my fault they listed and I chose the wrong part.

Finally I get a shipping label and instructions. The instructions of DON'Ts is 2 pages long. You cannot write on the shipping box you must use a different box and you must write in black pen... and on and on.

REALLY!

Now I have to wait up to four weeks to receive a refund for a part that was incorrect because of their error not mine!

I certainly hope you don't stay in business very long which would only allow you to inflict your stupidity upon others.

Stay far far away from this company, they are not capable of good customer service!

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