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This business web page has become an order generator with payment facility and no customer service or followup. There is no contact info, no email, no phone, a malfunctioning or nonexistent customer service ticket facility. The links are a circle jerk back to the same page of instructions that ultimately goes no where. My order number ************** was made Oct 30,2015 and paid immediately (verified by my bank), they say the order shipped Nov 6,2015 via Sunyou Mail Sunyou, WTF is that, Malaysian mail?. And here it is Nov 25,2015, almost a month, and I've seen nothing, heard nothing, cannot contact anyone and I am frustrated and getting ready to call my credit card company about this matter. The unavailability of a viable customer service link is totally UNACCEPTABLE and an email is essential if not a phone number. This situation has gone on long enough to appear intentional rather than just a malfunction... if the company cares about its customers, it will get this deficiency taken care of and shorten the delivery times... that is assuming that my order is still coming after a month now
Patrick S.'s review of LightInTheBox earned 4 Very Helpful votes
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Empty.
Available trustworthy clear honest kind and good taste for goods
The quality of the swimsuit is not good. The material looks cheap and it has no hem.
Dear Patrick,
Your order was shipped on 6th November via super saver shipping method, it may take 10-20 BUSINESS days which means it can take up to 40 days to deliver. And the delivery of the packages is influenced by many factors – especially countries’ customs. If the customer clearance takes a long time, it may cause the delay of package. Super saver shipping company doesn’t update shipping status on their website so the packages can be tracked hardly. Any questions concerning about your order, you can log in and submit a ticket to contact our customer service people for help. Here is the way how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html, they will reply you in 24HR.
Sincerely,
Lightinthebox