Patrick P.’s Reviews of SeatGeek & more

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Concert Tickets

12/19/15

I was completely swindled. I purchased 2 tickets for my 70 year old father and I to go see Bruce Springsteen (his longtime idol) as a big Christmas present for him. It was $200 / ticket was my absolute max price range I could afford.

Sometime later, right before Christmas, I received an email from the vendor (Razorgator) that they were not going to honor the purchase even though I had two confirmation emails (Tickets on the way, etc). When I checked to see if I could purchase new ones, ticket prices were 3x what they were before and out of what I could afford.

SeatGeek is responsible for vetting their vendors that offer tickets and making sure they honor their sales. To date I have not heard back from either Razorgator or SeakGeek on the matter. This just seems wrong to me.

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SeatGeek T. – SeatGeek Rep Over a year old

Patrick, we want to thank you for the feedback. We had also received your feedback via Twitter and reached out to you for more information about your order. In addition, responded to your email within the same day that it was received.

When we work with vendors, we make sure that they follow through on providing customers with valid tickets. In order to be in compliance with us, vendors have individual processes to ensure that they don't sell one set of tickets to multiple customers -- working to prevent someone being turned away at the gate. Razorgator's process involves making sure to confirm all orders before officially charging customer cards or issuing tickets.

Since SeatGeek is a search engine that aggregates listings from multiple tickets sites, we don't have access to transaction specifics. If you can send screenshots of the emails that you received from Razorgator to hi@seatgeek.com, we can dive in deeper and clear up anything we may've missed.