Patrick F.

WORST SERVICE! I had a tee time early Saturday morning I needed to cancel due to my partner backing out. I called up golfnow support and the agent reached out to the course on my behalf. After 2-3 minutes he got back on the phone and told me everything was good to go and they agreed to cancel my reservation without any charges. Great right? Fastforward two weeks and my credit card was charged in full for the 2 rounds without warning/notice or receipt. I called up support again and they first told me they have no charges on my account and I should just fax them my dispute. Fax?! What? I asked to talk to a manager and the manager told me to call a different number for the dispute. The number she gave me was a fax # and obviously was useless. I reached out to twitter, facebook and email to get ahold of someone competent and finally received an email 2 days later saying "you need to call the course to get your money back." I said - listen, if you want me to ever use your product again I suggest you refund my money, give me a credit for the lost time and we'll call it square.

Their response:

Thank you for your email. We apologize for the inconvenience. Unfortunately, GolfNow cannot refund your fee without permission from the golf course. You will need to contact the course directly to dispute this charge.

We value you as a customer and look forward to assisting you in the future.

I will not ever use golf now again after this. In fact I'll fill you in on a little secret. Instead of paying golfnow 10% to make the reservation, call the course directly and have them match the price! They'll gladly do it for you as I believe most courses hate golfnow but use it as a convenience for customers. Golfnow is a company that literally provides nothing of value and is dependent on customer service - you'd think they would have much better service than I've experienced and from the looks of it many others have similar complaints. Too bad they couldn't clean it up before losing this customer!