Patrick C.

Stay away from Freelancer! It's a terrible website with a lot of promise but no delivery and a huge headache!
For a multi-million dollar company the support system is terrible!
This is my second time trying to use this website in hopes to have work completed and find the right freelancer for the job. It has been a waste of my time again! Clueless freelancers making false promises! Freelancer should require users to complete skill test before they can bid on certain projects. Then employers clearly know if they are capable of being hired for a job. All freelancer's on freelancer claim they can do the job, just so they can try and get a quick buck, because after you send money it is not refundable. That doesn't help anyone except keep employers frustrated by wasting time and money with no results.
I contact the customer service chat, only to get talked to in circles and refer me to the FAQ page. I have to contact support again just to see if Tier 2 had resolved my issue. Why can't I talk to tier 2 right away? Why is there no confirmation email? It feels like I'm being scammed! I want to know that I'll receive the quality work I was promised in a timely matter. I tried to transfer my project to another user. The customer chat instructions told me to end the project early, but now I am required to pay another deposit? It makes no sense!
Freelancer clearly states, that when a project is accepted a fully refundable deposit is available. If that was true, they would not hassle people when you try to get a refund and they would not keep any money including the project fees. I have no problem paying for a project fee if the work I'm paying for is finished and received, but no work was ever received.
After days of trying to get my money back, they then limited my account and had me submit verification records before I could access my account again, even though my money is on there. I also had to cancel my disputes with Paypal against them before they would make my account active again. Finally they send me my 4 deposit refunds but one of the refund is only saying partially refunded? So they're still trying to keep a portion of it? That is definitely not cool with me! This is business not charity, I paid for a service I did not receive, so I expect 100% of my money back. Freelancer won't hesitate to take people's money but Freelancer can't refund it in a timely matter? They want me to wait 3 weeks for a refund, but they can take money in seconds from your account no problem? Freelancer doesn't even give you an alert when they take the small "project fees" from your account I had to contact Paypal over the phone and explain to them the whole situation Paypal has sided with me and Freelancer will not be keeping any portion of my money!
Freelancer it's simple! If your website does not hold up to it's part and provide the work people are depositing money for, then you have no right to retain any amount of money for a service you were unable to provide.
Stay away from Freelancer! It's a terrible website with a lot of promise but no delivery and a huge headache!