I placed an order for a standard size wedding dress. Paid extra for shipping faster and then waited and emailed, no response for weeks. Then I finally get a response that dress has shipped, after I emailed about being re-embursed for paying extra for faster shipping and it taking so long. I get the dress, its really pretty and does not come close to fitting. The bust is so large, I am not small but I would need 3 other sizes to fill the bra area of the dress. The waist is so small I cant zip the dress. When I explained I needed to return and wanted a refund I was given the run around about how its custom made and I cant return. It was a standard size. So now they say I cant return until I take measurements of the dress then measure my self and then they will review and if there is a difference they will fix the dress. My wedding is in 3 months, I waited to long for the dress to come and now have spent the last week waiting for a reply on a return and refund. DO NOT BUY FROM THIS SITE. Its a scam and they will never refund your money. I not only out this money but now they have helped make my wedding day a complete mess. I wish I had listened to my friends and never ordered from them. I hope some how you can ban this wedsite so they dont ruin other womens weddings.
Hello dear,
PATRICIA R.
This is tbdress service. Please give me your order to let me look into your order and i am here wishing to solve your complaint at my effort.
Sincerely and regards
Tbdress
+86-29-68532816
VIP:+86-10-56234566Email: Customer Service Dep. service@tbdress.com